WARRANTY POLICY

WARRANTY AGAINST HIDDEN DEFECTS

EBZE warrants to the owner that every EAB, when new, is exempt from hidden defects. Should the Owner discover what he believes is a hidden defect, he must notify EBZE in writing within three (3) days from the moment when the Owner first becomes aware of said defect in order to give EBZE the opportunity to correct said defect if possible, at the sole discretion of EBZE and provided EBZE can establish said hidden defect is present before the expiration of the warranty.

 

WARRANTY AGAINST APPARENT ANOMALY

The Owner must verify the apparent condition, the quantity and the contents of the EAB following the purchase and, on the same day, must immediately proceed with a complete inspection of the EAB with help from the Owner’s Manual. If there is damage, if a part is missing or is damaged, if the EAB is broken, or if there are other problems of the same kind (hereafter known as: ‘Apparent anomaly’), the Owner must contact and notify EBZE immediately and within three (3) days from the date of purchase by registered letter, a receipt for which must be kept for reference. Should the Owner not advise of the Apparent anomaly within the prescribed time period, EBZE shall not be responsible for any prejudice suffered by the Owner due to the Apparent anomaly and the EAB shall be deemed free of any Apparent anomaly

 

PROPULSION SYSTEM WARRANTY

EBZE warrants to the Owner that the propulsion system included with the EAB, when new, is in good working condition. This warranty shall expire twelve (12) months following the purchase date of the EAB. The propulsion system is defined as including the control display, the accelerator components, the motor, the wiring cluster parts and the electric cables.

FRAME

EBZE warrants to the Owner that the frame of the EAB, when new, is free from defects in materials and workmanship. This warranty shall expire twelve (12) months following the purchase date of the EAB. The bicycle’s frame excludes the battery, all the electric components, the paint and finish, the front fork, the wheels, the tires, the drive train, the brakes, the saddle post, the handlebar and stem and any suspension component or part.

USEFUL LIFE WARRANTY

As for any other consumer good, the EAB has a useful life cycle. The length of the useful life cycle can vary depending on the criteria chosen for workmanship and materials of the EAB as well as the kind of use and frequency to which the EAB has been subjected. However, EBZE advises the Owner that the maintenance and upkeep performed on the EAB during its useful life cycle are very important as a means of prolonging the useful life cycle of the EAB. Consequently, EBZE advises the Owner that the EAB must be checked periodically by a technician as general maintenance of the EAB and as a means of detecting stress and/or potential failures including, but without limiting the generality of the preceding, cracks, deformations, corrosion, paint chipping, dents and any other indications of potential problems, improper use or abuse. These regular verifications are important safety checks and they are essential in helping to prevent accidents, bodily injury and premature reduction of the useful product life cycle of the EAB.

VALIDITY OF THE LIMITED WARRANTY

Without limiting the generality of the preceding, the EBZE Limited Warranty excludes components of the EAB that are damaged by an error or negligence in the maintenance of the EAB and its components or resulting from a use that does not conform to the Notice to the Owner and to the EBZE Owner’s Manual by the Owner. With the exception of the parts specifically mentioned in the present Limited Warranty, the purchase of the EAB is made at the risk and peril of the Owner.

DURING THE WARRANTY PERIOD, SHOULD THERE BE A PROBLEM WITH YOUR EAB, YOU SHOULD CONTACT US AND WE WILL SUPPLY PARTS. support@ebze.ca

EBZE warrants to the owner that the battery included with the EAB, when new, is in good working order. This warranty shall expire twelve (12) months following the purchase date of the EAB for a Lithium battery.

THE BATTERY MUST BE CHARGED AT LEAST EVERY TWO MONTHS

SHOULD THESE INSTRUCTIONS NOT BE FOLLOWED, THERE IS A RISK OF BATTERY MALFUNCTION AND THIS WILL NOT BE COVERED BY THE LIMITED WARRANTY.

EBZE

support@ebze.ca

www.ebze.ca

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